Cloud Crust – Refund Policy

Digital Course Access

Cloud Crust provides online Continuing Education (CE) courses that are delivered digitally. Once payment is successfully processed, customers receive immediate access to course materials.

Final Sale Policy

Because our CE courses are digital products and access is granted instantly, all purchases are considered final. No refunds will be issued once a course has been accessed, opened, or started, including reading materials, videos, or assessments.

Limited Refund Eligibility

Refunds may be considered within 24 hours of purchase only under the following limited circumstances:

• Duplicate or accidental multiple charges for the same course
• Technical issues that completely prevent access and cannot be resolved by our support team
• Billing or system errors caused directly by Cloud Crust or our payment processor

Non-Refundable Situations

Refunds will not be provided for change of mind, failure to complete the course, failure to pass quizzes or exams, lack of time, device or internet compatibility issues, or failure to meet state or licensing board CE requirements. It is the customer’s responsibility to ensure the selected course meets their licensing needs.

Course Usage & Transfer

All courses are non-transferable and are intended for use by the original purchaser only. Sharing course access or login credentials is strictly prohibited.

Policy Acceptance

By completing a purchase through Cloud Crust, the customer acknowledges that they have read, understood, and agreed to this Refund Policy.